Allo Review
Description
AlloReview specializes in collecting and analyzing the voice of the customer. Instead of answering a long satisfaction survey, customers can simply express themselves orally about their experience. It only takes a few seconds and allows brands to get 4 times more feedbacks, 5 times longer than survey verbatim.
The customer's voice, emotions and intentions are analyzed in real time by our proprietary natural language processing technology, which we now apply to various use cases around the voice of the customer:
- Customer feedback: SNCF, BUT, Orange, Sofinco, Picard, Ankorstore...
- Employee feedback: Richemont, Capgemini and IQera.
- Callbot : Aéroports de Paris
- Analysis of calls, emails and after-sales tickets: Schneider, Bouygues and Solocal
