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LiveCrew
V08
Description
Why do 80% of your visitors leave empty-handed? LiveCrew allows you to follow the needs of your customers and prospects, in all your stores, without ever disturbing them. How does it work? We collect the results of the interactions between your sales advisors and your customers, after they have left. Your salespeople answer short questionnaires on their phones, we collect and analyse the data and translate it into insights that allow you to track your customers' needs, their friction points, the missed sales, and ultimately improve your strategic and operational decisions. We put the sales advisor firmly back at the heart of the customer experience and you get 100x more data than your Voice of Customer tools.