Tech for Retail 2024

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Tata Communications

A69

Description

Kaleyra, Inc., fully owned by Tata Communications Limited, is a global provider of Customer Interaction Software including mobile communication services, conversational AI, and contact center solutions. Kaleyra serves enterprises worldwide across industries financial institutions, e-commerce players, OTTs, software companies, logistic enablers, healthcare providers, retailers, and other large organizations. Kaleyra was acquired by Tata Communications Limited, a global digital ecosystem enabler,  in October 2023. The joint entity caters to 7000+ customers worldwide, including 300 out of Fortune 500 companies. Through its proprietary platforms, top-notch partnerships, and robust APIs, Kaleyra manages AI-automated and human-led interactions across messaging, voice, video, push notifications, e-mail, and chatbots. Kaleyra safely and securely manages 60 billion interactions annually with over 400 direct routes and 1600+ total operator connections in 190+ countries, including all tier-1 US carriers.

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