The botanic® recipe for generating +30% more visits and sales from the most satisfied customers
Nov 27, 2024 | 9:30 AM - 10:00 AM
Nov 27, 2024 | 9:30 AM - 10:00 AM
Description
Does it seem counter-intuitive to steer teams by anything other than sales targets?
Yet that's what botanic® decided to do, to focus on the quality of the customer experience.
Supported for 8 years by SatisFactory, botanic® has deployed numerous actions to embody its DNA: “putting the customer at the center of everything we do”.
And it works:
- Almost 30 years in business
- 78 stores, 90% under own name
- A recommendation index (NPS) of 72/100
- And the recipe for generating +30% more in-store visits and sales from customer promoters.
Would you like to find out how real-time management of the customer experience feeds the group's dynamics, and botanic®'s sales?
Come along to our 30-minute workshop with Elodie PERILLAT, Botanic® Customer Relations and Loyalty Manager, and Bertrand CHRISTOPHE, SatisFactory Sales Director, on Wednesday November 27 at 9:30 a.m. in Room 1.
