How do you create a tailor-made after-sales customer experience?

Nov 26, 2024 | 2:30 PM - 3:00 PM

Presented by

Martial Saussier

Avanade

Customer Engagement Practice...

Aymeric Soullard

Microsoft

Industry Director

Virginie Trotin

Chanel

CIO and Innovation Director...

By

Suggested Sessions

10:00 AM - 11:00 AM

Building the Omniretail of the Future: Agility and Composability for a Unified Customer Experience

Build a flexible omnichannel approach to deliver a consistent shopping experience tailored to customer needs.

10:00 AM - 11:00 AM

Innovation and New Realities: XR, 3D and Generative AI for Retail

Adopt XR, 3D and AI technologies to create immersive virtual environments and transform the retail experience.

3:00 PM - 4:00 PM

AI & Data Efficiency: Maximising Customer Experience and Value Chain Efficiency

Optimise the customer experience and the value chain using artificial intelligence and data analysis.

9:20 AM - 10:00 AM

Opening conference : Arthur Sadoun, Publicis' CEO

Publicis Groupe