Tech for Retail 2024

How do you successfully implement an after-sales service deployment project in a large group?

Nov 27, 2024 | 3:30 PM - 4:00 PM

Description

70% of transformation projects in large companies fail. The transformation of after-sales service, a key driver of customer satisfaction, is no exception. In 2020, Carrefour launched the ECOR project to transform its after-sales service to make it omnichannel, and chose the Revers.io platform to carry out the project. In this testimonial, discover : ➡️ How to successfully carry out an after-sales service transformation project for a major corporation ➡️ How to align a cross-functional transformation project involving 5 departments (customer service, e-commerce/commerce, logistics, purchasing, finance) internally. ➡️ How to turn your after-sales service into a profit center by centralizing information and automating processes. Conference moderated by Clément Oudard, Service Delivery Manager at Revers.io, and Sébastien Bernard, Omnicanal/Metiers Projects Development Manager at Carrefour.

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