How do you successfully implement an after-sales service deployment project in a large group?
Nov 27, 2024 | 3:30 PM - 4:00 PM
Nov 27, 2024 | 3:30 PM - 4:00 PM
Description
70% of transformation projects in large companies fail. The transformation of after-sales service, a key driver of customer satisfaction, is no exception.
In 2020, Carrefour launched the ECOR project to transform its after-sales service to make it omnichannel, and chose the Revers.io platform to carry out the project.
In this testimonial, discover :
➡️ How to successfully carry out an after-sales service transformation project for a major corporation
➡️ How to align a cross-functional transformation project involving 5 departments (customer service, e-commerce/commerce, logistics, purchasing, finance) internally.
➡️ How to turn your after-sales service into a profit center by centralizing information and automating processes.
Conference moderated by Clément Oudard, Service Delivery Manager at Revers.io, and Sébastien Bernard, Omnicanal/Metiers Projects Development Manager at Carrefour.