The Single Customer View as an enabler of your business, customer experience and customer loyalty.

Name: The Single Customer View as an enabler of your business, customer experience and customer loyalty.
Start: 2024-11-26T12:30:00+01:00
End: 2024-11-26T13:00:00+01:00
Location: Paris Expo, Porte de Versailles - Hall 4

Nov 26, 2024 | 12:30 PM - 1:00 PM

Description

"In an increasingly connected world where omnichannel solutions are the heart of the customer experience, the major challenge for retailers is to capitalize on customer data in order to offer individualized customer journeys and provide each customer with a unique and dedicated shopping experience. Join us to find out how Worldline is helping L'Oréal to set up and manage their Single Customer View (online and offline), giving them a unified 360° view of their customers. The deployment of a complete Single Customer View has enabled L'Oréal to manage in-house certain solutions, such as their loyalty program, and to roll out new online and in-store services, with one main objective: To offer an omnichannel experience, personalized and tailored to each customer."