Platana : ADEO transforms its after-sales service: an operational, financial and social success story.

Name: Platana : ADEO transforms its after-sales service: an operational, financial and social success story.
Start: 2023-11-29T09:30:00+01:00
End: 2023-11-29T10:00:00+01:00
Location: Paris Expo-Porte de Versailles

Nov 29, 2023 | 9:30 AM - 10:00 AM

Description

Pierre Lemaire will talk about the transformation ADEO's after-sales service has undergone over the past 3 years, with the support of Platana. How can we make the after-sales customer experience fluid and omnichannel? How can we reduce processing time and simplify handling by employees? How can you optimize your refinancing rate when you have tens of thousands of referenced suppliers? How can after-sales service become a lever for reducing carbon footprint? We'll be taking a closer look at the keys to success for this positive-impact project, in terms of its operational, financial and social aspects. "

Presented by

Platana : ADEO transforms its after-sales service: an operational, financial and social success story.

Nov 29, 2023 | 9:30 AM - 10:00 AM

Description

Presented by

Clémence Decouvelaere

Platana

Chief Revenue Officer

Pierre Lemaire

ADEO

Aftersales Corporate Team...

By

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