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Dates

Nov 26Nov 27

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3:30 PM - 4:00 PM

How do you successfully implement an after-sales service deployment project in a large group?

70% of transformation projects in large companies fail. The transformation of after-sales service, a key driver of customer satisfaction, is no exception. In 2020, Carrefour launched the ECOR...

Sébastien Bernard

Responsable Développement Projets Omnicanal/Métiers

Clément Oudard

Service Delivery Manager