The role of Agentic AI in improving customer experience

Nov 25, 2025 | 3:50 PM - 4:10 PM
CRM & CUSTOMER SERVICE NEW TECHNOLOGIES / IA

Description

Franck Le Moal Group Information Technology Director LVMH

Presented by

Eric Briones

Directeur Général

Journal du Luxe

Franck Le Moal

Group Information Technology Director

Suggested Sessions

10:00 AM - 10:30 AM

How can you optimize your customer experience with omnichannel appointment scheduling ?

Customer Experience, IT, and Marketing leaders in large organizations face a major challenge : orchestrating millions of customer interactions while keeping costs and resources under control. In...

Directeur projet

Clément Lejeune

Directeur des Opérations

10:00 AM - 10:30 AM

How to take eCommerce businesses to the next level with retail's new growth engines

Le eCommerce est à un point d’inflexion. Alors que les marketplaces représentent désormais 67% des ventes en ligne dans le monde et que le retail media devrait atteindre 174,9 milliards de dollars...

Matthieu Denime

VP Sales & New Business

VP of Account Management

10:00 AM - 10:30 AM

Insurance integrated into Shopify's sales service: Neold's experience with Dn'D x Neat.

👉 Discover how to transform your product page into a trustworthy experience that generates revenue and customer loyalty. Feedback from Neold, an expert in reconditioned electric bikes, provides...

Fanny Saint-Orens

Thibault Petitjean

Head of Product

Rémi Verrière

Responsable d'offre connecteurs et extensions

10:20 AM - 11:00 AM

AI in Retail: Where Are We Really, and Concrete Application Cases

Director of Artificial Intelligence

Group IT Omnichannel Director

Retail Business Principal

François-Xavier Sallé

Boston Consulting Group (BCG)

Partner, Practice Retail & Consumer goods

Raphaël Kattan

Expert Retail - Maddyness - Directeur Général Associé TalenCo

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