How AI-enriched customer audio replaces traditional surveys: capturing emotion, detecting pain points, and taking action.

Nov 25, 2025 | 11:20 AM - 11:50 AM

E-COMMERCE & OMNICHANNELNEW TECHNOLOGIES / IA

Description

What if you no longer needed surveys to listen to your customers? During this interactive conference, Feedier and Ekoo will show you live how customer audio, combined with AI, allows you to capture real emotion, automatically identify pain points, and generate concrete action plans. This is a new approach to customer listening that is frictionless, richer, and more operational.

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