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Customer Experience Data Cloud

enabling you to provide exceptional experiences, increase marketing and customer service effectiveness, and manage customer data responsibly and legally.

Customize

Personalize the customer experience in real-time for maximum conversion. - Multi-paiement - Checkout - Moteur d’éligibilité - Split

CX Suite

Worldline CX Suite offers a flexible and scalable approach through its modular design: CX Voice: the foundation of our expertise, this mandatory module provides robust voice channel management, the cornerstone of effective customer communication. CX Messaging: expand your reach and engagement with written channels. This module adds messaging, live chat, and chatbot functionalities to connect with customers on their preferred platforms. CX Pulse: take your contact center operations to the next level with advanced routing capabilities and other powerful features to optimize efficiency and customer interactions. CX Assist: Improve your teams' efficiency with innovative solutions that leverage artificial intelligence to automate and simplify the daily tasks of advisors while optimising the customer experience. CX Data: leverage the power of data with this module. Access APIs and data management tools based on customer preferences, enabling customized reporting and deeper insights into customer behavior.

DAM MaPS System

Digital Asset Management Centralised repository for all your digital assets Flexible and customisable metadata model Granular management of usage rights and access permissions Automatic conversion into the correct distribution formats Fast search with intelligent filters Online file preview and editing Secure sharing with your teams and partners Usage tracking and action logging

Data & AI for Retail - Artefact Whitepaper

Table of contents: - Introduction by Vincent Luciani, CEO & co-founder of Artefact - Becoming data-driven (and reaping immediate benefits) has never been easier in the retail sector - CARREFOUR GROUP — How Data & AI can accelerate sustainable business transformation - Data-driven marketing: the rise of the customer data platform - UNILEVER — How does Artefact support Unilever on Retail Media use cases to increase its sales? - Data monetization opportunities for retailers: Retail Media within the CPG/ Retailer data ecosystem - CARREFOUR LINKS — With Artefact are helping brands to improve media targeting thanks to Carrefour’s data - MATTEL x RelevanC Advertising — How Artefact helped boost Mattel’s online sales on Cdiscount (relevanC Advertising) retail media platform ? - CARREFOUR GROUP — How to reduce food waste in the Bakery-Pastry department? - Demand forecasting: Using machine learning to predict retail sales - Sales forecasting in retail: what we learned from the M5 competition

Data & AI Revolution

We help businesses to harness the power of data and build a culture of data-driven decision making. From robust data infrastructures to fostering data literacy, extracting valuable insights and driving strategic initiatives, we deliver a competitive edge in today's data-driven world. Solutions: Data Strategy & Maturity Data Foundation Analytics, Reporting & Insights Advanced analytics & AI Data Activation & Personalization

Purchase Request

Track and automate purchase requisitions through to payment for a frictionless process.

Publish web stories

Publish web stories on your product and content pages to increase your conversion rate and visitor engagement

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Digital Asset Management

Digital Asset Management organise your brand resources (videos, photos, audios) and share them easily with the members of your network.

Digital Shelf Analytics (DSA)

👉 Definition: DSA monitors the online performance of products (presence, availability, price, reviews, content, SEO) on your distributors' websites. 💪 Syndigo Strengths: • Real-time multi-distributor and multi-country analysis. • Visual dashboards to track visibility, compliance, and pricing. • Automatic alerts for content anomalies. • Direct integration with PIM & Syndication. • Actionable insights for marketing and sales. 🎤 Pitch: “Our Digital Shelf Analytics shows you in one click how your products perform online — visibility, pricing, compliance, everything is measured.”

e-SCM Fashion & Luxury Presentation File

In our presentation file, you will find: a concise overview of the modules, the benefits and advantages of the collaborative platform, and client case studies.

Dropper

Dropper is the new way to product sampling with a no-contact, ultra-compact solution that connects directly to a product’s original packaging. This innovative device precisely dispenses almost any liquid product—from serums, makeup and creams to fragrances and more—ensuring each sample is delivered without waste or mess.

Augmented CIO

Adservio propulse vos DSI vers l'ingénierie augmentée. Résultat ? Vos projets IT passent de l'idéation à la production 4x plus vite, avec une qualité et une résilience supérieures. La transformation qui change vraiment la donne. Plus de 15 projets réussis, plusieurs DSI qui l'attestent.

EBOOK RETAIL SUPPLY CHAIN

Data is an important element in creating that resilience. Data can reveal what’s happening at every step of the chain, from product development to sales, and the location of issues or bottlenecks. Thirdparty data can tell you what outside factors may affect production, warehousing, and order fulfillment. There are three ways data can increase resilience in your supply chain: 1 Full visibility into the supply chain 2 Accurate analysis and forecasting for future planning 3 Better collaboration with supply chain partners In this paper, you’ll learn more about how each of these data capabilities can help you recover quickly from problems and gain more control over your supply chain.

Custom Packaging

Own every touchpoint.  Make every order unforgettable. Happy customers buy again. And again. Unboxing is the final touchpoint of your marketing journey — make it count with custom packaging and support at every step. 1. Packaging procurement made easy Save time and money by leveraging Hive’s bulk purchasing power. Let us handle sourcing, inventory monitoring, and reordering so you can focus on growing your brand, not your packaging. 2. Custom packaging that speaks your brand Impress customers with every unboxing. From bespoke boxes and branded tape to tailored filling material, Hive makes sure every detail reflects your brand. 3. Delight customers, drive loyalty Packaging is more than protection — it’s an opportunity to wow. Elevate your customer experience with tailored packaging that keeps customers coming back.

Enhanced / Rich Content

Enhanced / Rich Content 👉 Definition: Enhanced Content makes product pages more attractive through dynamic visuals, comparison tools, videos, storytelling, interactive banners, or 3D carousels. This content aims to increase online conversion and strengthen brand perception on e-commerce platforms and retailer websites. 💪 Syndigo Strengths: • Native connectors to major retailers and marketplaces (Amazon, Carrefour, Sephora, Metro, etc.). • Creation of enhanced content by our in-house Agency, capable of producing custom visuals, videos, packshots, and interactive modules. • Distribution managed by our Syndigo service teams, who are responsible for publishing enhanced content on behalf of the client. • Hosting, validation, and automatic updates on partner sites. • Integrated performance measurement: impact of enhanced content on traffic, conversion, and sales. • Compatible with GS1 SmartLabel, eRetail Media formats, and international distributor standards. • Natively integrated into the PX Cloud platform and connected to PIM and Digital Shelf Analytics. 🎤 Pitch: “With Syndigo, your enhanced content is created by our agency, hosted on our platform, and distributed by our service teams directly to your retailers — so that every product page becomes a true brand experience.”

Enterprise Promise & Fulfill™

Enterprise Promise & Fulfill™ from Manhattan is a strategic solution for B2B organisations struggling to meet modern buyer expectations with ERP order management systems. By augmenting the ERP OMS, rather than replacing it, Manhattan provides a quicker and less disruptive path to enhanced order management, leading to improved sales, operational efficiencies, and customer satisfaction.

Enterprise Transformation

We help organizations operate like digital leaders by mastering technology, adopting progressive ways of working, and keeping people motivated to innovate. Solutions: Software Design & Delivery Application Modernization Cloud Strategy & Migration Data Engineering & Platforms Enterprise & Solution Architecture Capacity Scaling Managed Services Agile at Scale & Product Culture

Payment Automation

Streamline finance ops and automate recurring payments with modular, scalable solutions.

SAP S/4HANA Retail Cloud ERP

delaware deploys SAP S/4HANA in the cloud (private or public) to provide retailers with a robust, scalable and centralized platform. It enables streamlined operations, harmonized processes and accelerated multi-country rollouts as demonstrated with Adeo or Gémo.

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