Intelligent back-office: How AI transforms the customer experience through Black Friday

Name: Intelligent back-office: How AI transforms the customer experience through Black Friday
Start: 2025-11-24T12:40:00+01:00
End: 2025-11-24T13:20:00+01:00
Location: Paris Expo, Porte de Versailles - Hall 4

Nov 24, 2025 | 12:40 PM - 1:20 PM
NEW TECHNOLOGIES / IA

Presented by

Daniel Gerdes

SVP, Global Head of SAP Mission Control Center & Mission Critical Support

SAP

Manoj Gupta

Global Head of Support

SAP Commerce

Frank Rosenthal

Expert en stratégies du commerce

By

platinum

Suggested Sessions

Nov 24, 2025

10:00 AM - 10:30 AM

Salle 6

How to take eCommerce businesses to the next level with retail's new growth engines

Le eCommerce est à un point d’inflexion. Alors que les marketplaces représentent désormais 67% des ventes en ligne dans le monde et que le retail media devrait atteindre 174,9 milliards de dollars...

Matthieu Denime

VP Sales & New Business

Stanislas Joly

Mirakl

VP of Account Management

Nov 24, 2025

10:20 AM - 11:00 AM

Main Stage

AI in Retail: Where Are We Really, and Concrete Application Cases

Benjamin Rey

ADEO

Director of Artificial Intelligence

Rodolphe Even

LVMH

Group IT Omnichannel Director

Aurélie Bié

Google Cloud

Retail Business Principal

François-Xavier Sallé

Boston Consulting Group (BCG)

Partner, Practice Retail & Consumer goods

Raphaël Kattan

Maddyness

Expert Retail - Maddyness - Directeur Général Associé TalenCo

Nov 24, 2025

10:40 AM - 11:10 AM

Salle 2

From Click to Chic: Turning Data into Emotion and Loyalty at VeryChic

See how VeryChic leveraged Bloomreach to turn data into personalized, high-impact customer experiences. A fast-paced and inspiring session on how data and creativity can drive loyalty and growth.

Antoine Zadri

Bloomreach

Sales Director South EMEA

How is Carrefour accelerating new store openings using AI and Agents, with Artefact?

Vincent Blaclard

ARTEFACT

Managing Partner & Retail Lead France

Intelligent back-office: How AI transforms the customer experience through Black Friday

Nov 24, 2025 | 12:40 PM - 1:20 PM
NEW TECHNOLOGIES / IA

Presented by

Daniel Gerdes

SVP, Global Head of SAP Mission Control Center & Mission Critical Support

Manoj Gupta

Global Head of Support

Frank Rosenthal

Expert en stratégies du commerce

By

Suggested Sessions

How to take eCommerce businesses to the next level with retail's new growth engines

AI in Retail: Where Are We Really, and Concrete Application Cases

From Click to Chic: Turning Data into Emotion and Loyalty at VeryChic

How is Carrefour accelerating new store openings using AI and Agents, with Artefact?

The european retail exhibition

Pratical Infos

General Terms and Conditions

Terms of use

Contact

Intelligent back-office: How AI transforms the customer experience through Black Friday

Nov 24, 2025 | 12:40 PM - 1:20 PMNEW TECHNOLOGIES / IA

Daniel Gerdes

SVP, Global Head of SAP Mission Control Center & Mission Critical Support

Manoj Gupta

Global Head of Support

Frank Rosenthal

Expert en stratégies du commerce

How to take eCommerce businesses to the next level with retail's new growth engines

AI in Retail: Where Are We Really, and Concrete Application Cases

From Click to Chic: Turning Data into Emotion and Loyalty at VeryChic

How is Carrefour accelerating new store openings using AI and Agents, with Artefact?

Pratical Infos

General Terms and Conditions

Terms of use

Contact

Nov 24, 2025 | 12:40 PM - 1:20 PM
NEW TECHNOLOGIES / IA